Learn Tools & Techniques and Identify Improvement Opportunities
Course Objectives:
- To develop a common understanding of process mapping tools and techniques
- To understand that process mapping is a skill that will support on-going initiatives
- Learn how to define a project – creating a project charter; understanding each step involved – who are our customers?; scope; control and transition
Course Outline:
Defining your Project
- Who are our customers?
- Understanding roles
- Scoping
- Control
- Transition
- Linkages
- Project Charter
Measure
- What do customers want?
- Quality Function Deployment (QFD)
- Identifying Defects and Opportunities
- Waste
- Why-Why Diagram
- Linking Inputs to Outputs
- Value Chain Analysis
- Cause and Effect
- FMEA (Failure Mode Effects Analysis)
Improve
- Analyse Review
- Maximising Return on Investment
- Mistake Proofing Principles
- Improvement Opportunities
- Solution Design
Control and Leverage
- Project Review
- Improve Review
- Solution Design
- Documentation
- Transition Planning
- Mistake proofing
- Developing feedback mechanisms
- Dismantling of old processes
Who should attend?
Experienced staff covering the business units, teams, area offices, head office and covering the different roles from project ownership to project facilitation
