Performance Measurement, Success Factors, Balanced Scorecard
Course Objectives:
- To ensure a key group of staff and management are fully aware of what is required to implement performance measurement that works.
- To fully understand the required level of involvement and the necessity for speed and the inherent hurdles
Course Outline:
- Why Change
- Project Organisation
- Balanced Scorecard Quadrants
- Critical Success Factors
- Action Planning
Who should attend?
Experienced staff covering the business units, teams, area offices, head office and covering the different roles from administrators to senior management and team members.
