Improve Interpersonal, Communication and Listening Skills
Communication plays an important role in personal and business relationships. This comprehensive one-day course will enable delegates to improve their communication skills. Furthermore, delegates will develop active listening skills and understand behaviour categories and personal ego states.
Course Outline:
- Definition of Communication
- Written Vs Spoken Forms
- Good Communicator’s Characteristics
- Asking the right questions
- Active Listening Skills
- Assertiveness
- Model of Interpersonal Influence
Who should attend?
Anyone who needs to improve on their interpersonal and communication skills both at work and personal life.
