Setting Objectives, Improve Performance, Handling Discipline
This course is designed to develop the skills of established supervisors by considering their roles as an essential part of the management team. It is a participative course with maximum involvement through case study, discussion and human relations interview situations.
By the course end participants will have:
- Examined their role as part of the management team
- Practised and developed their skills in human relations interview situations
- Sharpened their awareness of the problems of handling people in various interpersonal relationships
- Considered opportunities for personal development
Course outline:
- The supervisor’s role as part of the management team
- Handling human relations situations at work
- Informal counselling of employees’ problems
- Discipline and grievance situations
- Setting objectives and reviewing performance
- Basic techniques of on-the-job instruction
- Recognising training needs to improve performance
- Action plan for personal development
Who should attend?
Those who have attended the Supervisory Skills course; supervisors and other members of first line management who would benefit from an opportunity to enhance their skills.
