Motivation & Team Building Skills, Communication & Assertiveness
This course is designed to help new supervisors or first-line managers to adopt a step-by-step methodology to all the key areas of task and people management, in order to achieve superior results quickly.
The models used are simple and easy to implement and build both competence and confidence in a supportive learning environment.
Course outline:
- Key Skills for the Job
- People vs Task Management
- Leadership skills
- Effective Delegation
- Motivation and Team Building Skills
- Communication Skills
- Conflict Handling
- The Importance of Listening
- Assertiveness
- Model of Interpersonal Influence
Who should attend?
Newly appointed managers with little or no experience in people management.
