Improve interpersonal influencing skills and assertiveness
A one-day course designed for those who would like to increase their personal influencing skills, manage interpersonal interactions more skillfully, achieve superior results with people in both work-related and personal-life situations, defuse conflict and present a more positive and decisive image.
Course Outline:
- Where are you now? Establish present behavioural preferences.
- Behavioural options – and why people make the choices they do
- Personal rights and responsibilities: how to achieve the right balance at all times
- Influencing skills: the key skills of assertive behaviour
- Learning to say No’
- Case Study analysis
- Practising the most useful skills: role-plays
- Current Assertiveness Issues you need to address: Tutor’s analysis and suggested solutions
- Creating a personal Assertiveness Action Plan
Who should attend?
Anyone wishing to improve their interpersonal skills and levels of assertiveness.
