Develop telephone selling skills and self-confidence
This dynamic and popular course enables delegates to develop their telephone selling skills and self-confidence in order to increase call to order ratios, overcome “brush offs” and convert leads in to sales.
Delegates will learn to build and develop a confident telephone manner to break through the barriers that block the path to an appointment or sale. Furthermore they will be able to promote their company and product using the tone and language that inspires customers. Also, ways to avoid rejection and build a relationship with the customer throughout the call will be examined. Finally, effective questioning and listening techniques to match the benefits of products/ services to the customer’s needs and to overcome objections will be suggested.
Course Outline:
- Different ways of communication.
- An introduction to selling on the phone.
- Structuring a sales call.
- Preparation, organisation and planning.
- Converting incoming calls into sales.
- Outgoing calls – developing a working list.
- Voice projection.
- The confidence to ‘Cold Call’
- Effective questioning techniques.
- Active Listening.
- Handling and overcoming objections.
- Closing the sale.
Who should attend?
Anyone responsible for making outbound, or handling inbound, telesales calls with customers and prospects, including appointment making and dealing with general sales enquiries.
